Humbly Confident Linux System Administrator

GreenArrow Email is an enterprise-grade email marketing software platform, made up of GreenArrow Engine (the email delivery engine) and Marketing Studio (the front-end/list-manager). Our customers span a wide range of industries - from small businesses you’ve never heard of up to some of the biggest industry players. No matter their size, customers are at the heart of what we do, and they love our software just as much as they appreciate the quality of our support.

We are seeking an experienced Linux System Administrator for this highly-technical role, focused on delighting our customers and delivering excellence. If you are an IT professional with a strong background in Linux system administration, deep empathy for customers, and a knack for systematic problem-solving, we want to hear from you!

However – one big catch – our Core Values Manifesto needs to resonate with you. If you’re not vigorously nodding your head in agreement while reading it, then you won’t be a good fit at GreenArrow. We are serious about our culture, and we have designed our interview process to look for Core Value alignment just as much as technical skills.

Skeptical? We understand. Writing words is easy but living them is hard. Give us a shot, and we believe you’ll see that they are more than just words at GreenArrow Email.

Working at GreenArrow

In our Support & Fulfillment Department at GreenArrow Email, our office hours are from 8:30 AM to 5:00 PM US Central time. You will spend about half your time interacting with our customers to support them in using our highly technical product (mostly over tickets), and the remainder doing what we call “project work,” which is maintaining and improving our technical infrastructure. You’ll own several Areas of Responsibility for our technical infrastructure, and will be trusted to proactively maintain and improve those areas. You’ll also provide feedback to our product team and lead customer onboarding calls for technical training, implementation, and integration.

Role Responsibilities

GreenArrow Email is a small company and we all wear more than one hat, so our titles are not always easy to define. Here is a high-level idea of what you’ll be responsible for:

  • Provide exceptional customer support.
  • Efficiently resolve technical issues through systematic problem-solving and troubleshooting.
  • Communicate clearly and professionally with a wide variety of audiences.
  • Proactively manage all aspects of your technical Areas of Responsibility.
  • Support and maintain our infrastructure.
  • Thoroughly document processes and infrastructure.
  • Act as a customer advocate, providing insights and feedback to other departments.
  • Participate in the 24/7 on-call rotation.

Qualifications and Competencies

We won’t disqualify someone who is unfamiliar with these areas of technical competency, but this is generally the technology we work with on a regular basis. You should at least be excited about learning them if you’re not already familiar (and confident that you have what it takes to get up to speed with them).

  • Bachelor’s degree in Computer Science or equivalent experience
  • Minimum of 3 years of experience in Linux System Administration
  • A home office, or similar type of quiet workspace
  • Experience in or willingness to learn:
    • Email - SMTP, DKIM, SPF, DNS
    • Virtualization and containerization - KVM, Docker
    • Hardware - SuperMicro servers, Cisco switches
    • Automation/scripting
    • Prometheus
    • Infrastructure/Configuration as Code
    • Networking - Cisco, VPN, Firewalls
    • Database management and SQL - PostgreSQL
    • OS and network security

Compensation Package (salary/benefits/perks)

GreenArrow Email has been a fully remote company since it was started in 2000 (WAY before Covid made work from home “cool”), so unlike many of the companies we’ve been reading about in the news, you can be confident that at GreenArrow Email you’ll never have “corporate” force you back into a traffic-filled commute just so you can go sit in a cubicle under those awful fluorescent lights.

  • Full-time Salary: $90k - $120k (USD), based on individual qualifications
  • 100% remote position, with up to two on-site team meet-ups per year
  • 20 days of PTO the first year; available flex time
  • 9 paid holidays
  • Automatic 401(k) contributions for US-based employees (3% of salary, match not required)
  • Health and Vision insurance, 100% of the premiums are paid by GreenArrow Email for you and your family
  • Monthly HSA contribution
  • Home office set-up: MacBook Pro, a 32” Pro Display XDR, a Studio Display, home internet and phone reimbursement, and more!
  • $1,000 annual professional development budget

Click here to apply today and begin your journey at GreenArrow! (You’ll receive an email with additional application details after you’ve completed this initial form.)

GreenArrow Email is an equal opportunity employer, committed to promoting diversity and inclusion. We encourage applicants from all backgrounds to apply.